Refund policy

Last updated: November 8, 2026

This policy covers purchases made at tannerandwright.com from Tanner & Wright ("we", "us").

Digital products

Our templates, spreadsheets, guides, prompt packs and other downloads are delivered instantly. Because a digital file can't be returned once it has been downloaded, all sales of digital products are final, except in the cases below.

We will replace the file or give you a full refund if, within 14 days of purchase:

  • the file is damaged, won't open, or is missing content described on the product page;
  • the product is materially different from its description;
  • you were charged more than once for the same product by mistake; or
  • your download link never arrived and we can't deliver the file.

We may ask for a short description or screenshot of the problem so we can fix it for other customers too. If we can resolve it by sending a corrected file, we'll do that first.

Brand Boxes and kits

Brand Boxes, the Speak Factory kit and other bundles of digital files follow the same rules as digital products above.

Calls and consulting services

  • Free intro calls can be cancelled or rescheduled at any time using the link in your confirmation email.
  • Paid calls can be cancelled for a full refund, or rescheduled, up to 24 hours before the start time. Later cancellations and missed calls are not refunded, but we'll try to offer one reschedule.
  • Sourcing engagements, fractional or executive work and partnerships are governed by the written proposal or agreement for that engagement. Its payment, cancellation and refund terms apply in place of this policy.

Waitlists

Joining a waitlist is free and does not create a purchase. You can unsubscribe at any time.

How to request a refund

Email contact@tannerandwright.com with your order number and what went wrong. We reply within two business days. Approved refunds go back to your original payment method, and your bank may take 5 to 10 business days to show them.

Your legal rights

Nothing in this policy limits any rights you have under the consumer protection laws that apply to you.